Refund policy

Returns & Refunds Policy

At Snooesmall, your satisfaction is important to us. We want you to feel confident and comfortable with every purchase.

If you are not completely satisfied with your order, we are here to help.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To qualify for a return under our voluntary return policy:

Items must be unused and unworn, except for careful indoor fitting.
Products must be returned in their original condition.
Original tags and packaging should be included where available.
Proof of purchase or an order number is required.

This voluntary return policy does not limit any statutory consumer rights.

2. How to Request a Return

To request a return, please follow these steps:

Contact us at waldnorius@outlook.com within 30 days of receiving your order.
Include your order number, the item you wish to return, and a brief explanation of your request.
Our customer service team will provide return instructions and the applicable return address.
Send the item back in accordance with the instructions provided.

Please do not send returns to our business contact address without first receiving return instructions.

3. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

For returns under our voluntary 30-day policy, approved refunds will normally be processed within 10 business days after approval.

Refunds will be issued to your original payment method, unless another arrangement is agreed upon.

Your payment provider may require additional time to make the refund visible in your account.

Applicable statutory refund deadlines will always take priority.

4. Return Shipping Costs

For voluntary returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs unless otherwise required by law.

If you receive an incorrect, defective, or damaged item, please contact us. Where the issue is our responsibility or applicable consumer law requires it, we will cover the reasonable return shipping costs or arrange an appropriate remedy.

Original shipping fees are generally non-refundable for voluntary returns outside statutory cancellation rights.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us at waldnorius@outlook.com with your order number and a description of the issue. Photos may help us resolve the matter more quickly.

We will assess the issue and arrange an appropriate replacement, repair, or refund as required by applicable consumer protection laws.

Your legal rights relating to defective or misdescribed goods are not restricted by our voluntary 30-day return period.

6. Exchanges

If you would like a different size or color, please contact our customer service team.

Exchanges are subject to product availability. When a direct exchange is unavailable, we may assist you with a return and a new purchase.

7. Statutory Right of Withdrawal — EU and UK Customers

Where applicable, consumers in the European Union and United Kingdom have the right to cancel an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, notify Snooesmall of your decision to withdraw within the applicable cancellation period.

You generally have a further 14 days to return the goods after notifying us.

Where required by law, we will reimburse the purchase price and the original standard delivery charge for a fully cancelled order. Refunds will be made within the applicable statutory timeframe, generally no later than 14 days after receiving your cancellation notice. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, as permitted by law.

Customers are generally responsible for the direct cost of returning goods following a change-of-mind cancellation, unless applicable law requires otherwise.

You may inspect and try on footwear as you would in a physical store. A deduction for diminished value may apply if the goods have been handled beyond what is necessary to establish their nature, characteristics, or fit.

Certain statutory exceptions may apply.

Optional Withdrawal Form

To: Snooesmall

Email: waldnorius@outlook.com

I hereby notify you that I withdraw from my contract for the purchase of the following goods: